Description
SOFTWARE:
Unlimited free software update lifelong
Communication with support team per email, chat, call or video call
Technical support
Incident management
Claim reponse time within max. 6 hours (8 AM-4 PM CET)
Claim handling in non office time within 3 hours
Software support during and after working hours
Online (video) consultancy in working hours
HARDWARE & ACCESSORIES:
Diagnose of item in case of malfunction for warrantial case
Diagnose of item in case of malfunction for non-warrantial case: 50% discount
Warranty shipping cost: 50% of the original shipping cost
Automatic replacement on report during warranty period
Rent: 20% discount
Non-warrantial fixing costs and new spare part and accessories: 20% discount
General hardware support in working hours
EXTRA SERVICES:
Online consultancy after working hours: €50/hour (40% discount)
