Description
SOFTWARE:
Unlimited free software update lifelong
Communication with support team per email, chat, call
Technical support
Incident management
Claim reponse time within max. 6 hours (8 AM-4 PM CET)
Claim handling in non office time within 3 hours
Software support during and after working hours
Online (video) consultancy in working hours
HARDWARE & ACCESSORIES:
Diagnose of item in case of malfunction for warrantial case
Diagnose of item in case of malfunction for non-warrantial case: 50% discount
Warranty shipping cost: 50% of the original shipping cost
Replacement during warranty period: repair first – replacement if cannot be repaired
Rent: 20% discount
Non-warrantial fixing costs and new spare part and accessories: 20% discount
General hardware support in working hours
EXTRA SERVICES:
Business & marketing consultation: discussion of business and sales strategies (from 10 AM-4 PM CET)
Online consultancy after working hours: €50/hour (50% discount)
Trainer/coach or education with Master Trainer - fee per person on working days: €75/day* (50% discount)
Trainer/coach or education with Master Trainer - fee per person on weekends: €150/day* (50% discount)
*Fee doesn’t include travelling, accommodation and meals.
